Because bespoke furniture is built to your measurements and material choices, it cannot be returned for a change of mind. If a bespoke piece arrives damaged or does not match the confirmed specification, we will repair, rebuild or refund it — our choice of remedy, your satisfaction as the standard.
Ready (non-bespoke) pieces may be exchanged within 7 days of delivery in unused condition, in their original packaging.
Please note any visible damage at the time of delivery. Report issues within 48 hours with photographs and we will make it right.
Approved refunds are returned to the original payment method within 7–10 working days.
Every piece carries a 5-year structural warranty covering frames and joinery under normal domestic use.
Questions about this policy? Write to care@woodartinterio.com.